Upon shipment of your order, a dedicated email will be sent to you, containing a unique tracking number. This tracking number enables you to monitor the progress of your order in transit. Occasionally, this email may be directed to your spam or promotions folder, so kindly inspect those folders if you perceive an extended waiting period.

Alternatively, you can access the 'Track Order' page located in the header of our website to ascertain the real-time status of your order.

Should you encounter any challenges during this process, please do not hesitate to reach out to our dedicated support team at support@giftago.co. We will promptly investigate the matter on your behalf to ensure your satisfaction.

Most of our products are personalized, which means the production time typically ranges from 4 to 5 days. After being packaged and shipped, the average shipping time can vary from 8 to 16 days, depending on the chosen shipping method.

We will keep you updated on your order's status through email and SMS notifications. Therefore, please ensure that your contact information (email and phone number) is accurate to receive timely updates. You can refer to our Shipping Policy for more detailed information regarding estimated shipping times to specific countries. 

Our postal service may require additional time to initiate package scans and update tracking information. We kindly request your patience and advise allowing 7-9 days for the carrier to complete this process. It's worth noting that most carriers do not perform frequent package scans and tracking updates.

There are several factors that may contribute to tracking information not being promptly updated, including:

1. High Holiday Volume
2. Carrier Delays
3. Inclement Weather Conditions
4. Packages Not Yet Scanned
5. Packages Not Scanned at Intermediate Stops

If your tracking information remains unchanged for a period of 10 to 14 days, we recommend contacting our dedicated support team through our 'Contact Us' page. One of our agents will promptly assist you with any inquiries.

I'm sorry to hear that your order was returned to the sender due to an address problem. To resolve this issue, please follow these steps:

1. Address Verification: Firstly, please review the shipping address provided during the order process to ensure its accuracy, completeness, and up-to-dateness. Any necessary corrections should be made.
2. Contact Customer Support: Reach out to our dedicated customer support team immediately by emailing us at support@giftago.co. Inform us about the delivery issue and provide us with the correct and complete shipping address.

3. Reshipment: Based on our company policies, we offer the following resolution:
Reshipment: If you choose to have the order reshipped, we will promptly update the shipping information and send it to the correct address you provided. Please note that we will use our standard shipping carrier unless you have a specific carrier preference.

4. Special Shipping Carrier Request: If you have a preference for a specific shipping carrier, please let us know before your order is shipped. We will make every effort to accommodate your request. However, we can only guarantee this if you notify us before the initial shipment.

5. Customer Support Assistance: Our customer support team is available to assist you throughout this process. If you have any questions or require further assistance, please feel free to reach out to us.

We appreciate your patience and cooperation in resolving this issue. Your satisfaction is of the utmost importance to us, and we are dedicated to ensuring the successful delivery of your order.

Yes, we do offer expedited shipping for select products to provide you with faster delivery options. To explore the available shipping methods and their associated costs, kindly follow these steps:

1. Add Products to Cart: Begin by adding the desired items to your shopping cart.

2. Proceed to Checkout: Once you have all your items in the cart, click on the "Checkout" button.

3. Shipping Information: In the checkout process, you will reach the "Shipping Information" section. Here, you will be able to select from the various shipping methods available for your order.

4. Shipping Costs: As you choose different shipping methods, the associated shipping fees will be displayed for your review. This will allow you to make an informed decision based on your delivery time frame and budget.

Please note that the shipping fees may vary depending on the shipping method selected and the destination address.

If you have any specific questions or need further assistance with selecting the appropriate shipping method for your order, our customer support team is readily available to provide guidance and answer any queries you may have.

If your tracking information indicates that your order has been delivered, but you have not received it, please follow these steps:

1. Check Your Location: Ensure that the package is not left in an unusual or hidden location around your property, such as behind bushes, near your garage, or with a neighbor. Sometimes, carriers may leave packages in a secure spot.

2. Verify Shipping Address: Double-check the shipping address provided during your order to confirm its accuracy. An incorrect address may lead to misdelivery.

3. Contact Carrier: Reach out to the shipping carrier (e.g., USPS, FedEx, UPS) mentioned in your tracking information. They may be able to provide additional details about the delivery or initiate an investigation.

4. Wait a Bit Longer: In some cases, the tracking status may be updated prematurely. Give it a few hours or until the end of the delivery day to see if the package arrives.

5. Contact Us: If you have followed the above steps and still have not received your order after the expected delivery date, please contact our customer support team at support@giftago.co. We will assist you in resolving the issue and working with the carrier to locate your package.

Rest assured, we understand the importance of your order, and we will do our best to help you get your items as quickly as possible. Your satisfaction is our priority.

While we aim to accommodate shipping carrier preferences, please be aware that carrier availability may vary based on factors such as your location and the shipping method selected. To request a specific shipping carrier for your order, kindly contact our customer support team as soon as possible after placing your order. We will do our best to consider your request and make the necessary arrangements if feasible. However, please note that we cannot guarantee the availability of all carriers for all orders. Your understanding is greatly appreciated.

Currently, we do not accept returns. Instead, we offer replacements and refunds based on the specific circumstances, following our Refund Policy. 

Refund Criteria: We issue full refunds or replacements if your item meets one of the following criteria:

•  It significantly differs from the description or preview provided during the order.
• It sustains damage during production, packaging, or shipping, attributable to our factory or the carrier.
• You receive a product that does not match your original order.

Time Limit: Our policy allows replacement or refund requests within 30 days from the date of purchase. If more than 30 days have passed since your purchase, we regret that we cannot offer replacements or refunds. 

To initiate the process or seek guidance on resolving your issue, please contact our customer support team at support@giftago.co. We are here to assist you promptly and efficiently. Your satisfaction is our priority, and we appreciate your understanding of our policy.

We apologize for any inconvenience you have experienced with your order. In the event you receive a defective, incorrect, or ill-fitting item, please follow these steps for a prompt resolution:

1. Contact Us: Reach out to our customer support team as soon as possible with details about the issue. You can email us at support@giftago.co or use our live chat feature on the website.

2. Provide Photos: To expedite the resolution process, please attach clear photos of the defective product and the shipping label to your email or chat conversation.

3. Quality Control Review: Our Quality Control team will thoroughly examine the provided photos and details to assess the issue.

4. Resolution Options: Depending on the outcome of the review, we will offer you the choice of a replacement item or a refund. The decision will be made based on the nature of the problem.

Please rest assured that your satisfaction is our priority, and we are committed to resolving any issues to your utmost satisfaction.

We apologize for any inconvenience you have experienced with your order. If you are missing items from your order, please follow these steps:

1. Check the Packing Slip: Sometimes, items are shipped separately, and it's possible that the missing items are in a separate package. Please review the packing slip and any additional tracking information provided to ensure all packages have been delivered.

2. Check Your Email: We may send you an email with updates about the shipment of your items. Check your email for any notifications regarding the missing items.

3. Contact Us: If you have confirmed that you are indeed missing items from your order, please reach out to our customer support team at support@giftago.co. Provide us with your order number and details about the missing items. Our dedicated support team will investigate the issue promptly and work on a resolution for you.

Rest assured, we are committed to ensuring that you receive all the items you ordered. Your satisfaction is our priority, and we appreciate your understanding as we address this matter.

We appreciate your inquiry. Our policy allows customers to initiate a return or exchange within 30 days from the delivery date. However, please note that if more than 30 days have passed since the delivery date, we, unfortunately, won't be able to offer any return or exchange support.

If you believe you have a valid reason for a return or exchange within this timeframe, please don't hesitate to contact our customer support team at support@giftago.co. They will be more than happy to assist you in resolving any issues or concerns you may have with your order.

Thank you for your understanding and for choosing our products.

We understand that sometimes issues may arise with your order, and we're here to help. If you've received a defective or incorrect product, we offer two options for resolution:

1. Free Replacement: If the product you received is defective or not as described, we're happy to provide you with a free replacement. Our goal is to ensure you receive the item you originally ordered in perfect condition.

2. Refund: In cases where a replacement is not feasible, we offer a refund for the full purchase amount. Rest assured, your satisfaction is important to us, and we want to make things right.

However, please keep in mind that due to the personalized nature of our products, we cannot accept return requests for reasons such as changing your mind or ordering the wrong size, design, or color. Each item is created specifically for you, and we hope you understand this policy.

If you believe your situation falls within the criteria for a return or exchange, please don't hesitate to reach out to our customer support team at support@giftago.co. We will guide you through the process and work to provide a suitable resolution.

Thank you for your understanding and for choosing our products.

We appreciate your understanding, but as a company specializing in customized products, we regret to inform you that we do not accept returns for items if you've changed your mind or if there was an error in selecting the size, design, or color during the ordering process.

However, we are more than willing to assist you with any concerns related to damaged or defective items, or if there was an error on our part in processing your order. Please feel free to reach out to our customer support team at support@giftago.co for any specific issues you may encounter with your order.

We highly recommend reviewing your order details carefully before finalizing your purchase to ensure everything is accurate to your preferences. Thank you for your understanding and for choosing our products.

We apologize for any inconvenience you've experienced regarding email replies from our team. We understand that timely communication is essential, and we want to ensure that you receive the assistance you need.

Here are some steps to help resolve this issue:

1. Check Spam or Junk Folder: Sometimes, our email responses may end up in your spam or junk folder. Please take a moment to check these folders in your email client to see if our replies are there.

2. Whitelist Our Email Address: To prevent our emails from being filtered as spam, you can add our email addresses (e.g., support@giftago.co) to your email account's whitelist or trusted senders list. This will help ensure that our messages reach your inbox.

3. Verify Email Address: Double-check that the email address you provided to us is accurate and free from any typos. An incorrect email address can result in delivery issues.

4. Contact Us Through Alternate Means: If you continue to experience difficulties with email communication, please consider reaching out to us through our alternative contact channels, such as our website's live chat or our customer support phone number +1 (386) 845-8686. This way, we can assist you promptly.

5. Request a Resend: If you believe you should have received an email from us and haven't, you can request a resend of the email through our website or by contacting our support team directly.

We apologize for any inconvenience this situation may have caused and appreciate your patience as we work to ensure effective communication with our valued customers. Rest assured that we are committed to resolving this matter and providing you with the support you need. Thank you for choosing us, and we look forward to assisting you further.

Yes, it is completely safe to make a purchase at Giftago, and we take several measures to ensure the security of your transactions and personal information. Here's why you can trust us:

1. Secure Payment Process: We use trusted and secure payment gateways to process all transactions. These gateways are known for their rigorous security standards and encryption protocols, which safeguard your payment details.

2. Data Encryption: All sensitive data, including your payment information, is encrypted using industry-standard Secure Socket Layer (SSL) technology. This encryption ensures that your data remains confidential and cannot be intercepted by third parties.

3. Privacy Protection: We respect your privacy and adhere to strict privacy policies. Your personal information is used solely for order processing and communication with you. We do not share or sell your data to third parties.

4. Regular Security Audits: We regularly conduct security audits and updates to protect against emerging threats. Our commitment to staying up-to-date with the latest security measures keeps your information safe.

5. Customer Reviews and Reputation: Our track record of satisfied customers speaks to our commitment to providing a secure and reliable shopping experience. You can check our customer reviews to see the positive experiences others have had with us.

6. Dedicated Customer Support: Should you encounter any issues or have concerns about your purchase, our dedicated customer support team is ready to assist you. You can reach out to us anytime, and we'll promptly address your inquiries or concerns.

7. Secure Browsing: Our website is designed with security in mind. We use HTTPS to secure data transmission and implement other security best practices to protect your browsing experience.

Your trust and confidence are of utmost importance to us. Rest assured that Giftago takes every possible step to ensure the safety and security of your online transactions. We're committed to delivering a seamless and secure shopping experience for all our valued customers.

If your payment has failed or been declined, please follow these steps:

1. Check Your Payment Information: Double-check the payment details you entered to ensure accuracy. Ensure that your billing address matches the one associated with your payment method.

2. Use an Alternate Payment Method: If your credit card or primary payment method isn't working, consider using an alternative one, like PayPal, a different credit card, or another accepted payment option.

3. Contact Your Bank or Payment Provider: Sometimes, banks or payment providers may decline transactions for security reasons. Contact your bank or payment provider to confirm the status of your account and resolve any issues on their end.

4. Clear Browser Cookies and Cache: In some cases, browser issues can affect payment processing. Clear your browser's cookies and cache or try a different browser or device.

5. Retry the Payment: After taking these steps, attempt to make the payment again. Be patient, as some payment systems may have security checks that cause a brief delay.

6. Contact Our Support Team: If you continue to experience payment issues, please reach out to our customer support team at support@giftago.co. Our dedicated team will assist you in resolving the problem promptly.

7. Consider an Alternate Payment Method: If none of the above steps resolves the issue, you may want to consider using an alternative payment method or contacting your payment provider directly for further assistance.

We understand that payment issues can be frustrating, but our team is here to help you through the process. Your satisfaction is our priority, and we'll work diligently to ensure your payment goes through smoothly.

For T-shirts/Hoodies, these tips below will help to preserve the fabric and print quality of your shirts:

1. Turn the shirt inside out and wash it with cold water

You may safeguard the exterior of the garment and any printed patterns or designs by turning your shirt inside out.

2. Add laundry detergent

Put your shirt in the washing machine with the recommended amount of laundry detergent. Be sure to add no more than the appropriate amount of detergent per the label's recommendations. Be careful NOT to use too much detergent AND avoid harsh detergents.

3. Dry your shirt on a low heat

It is recommended that you air dry your shirt instead of using a dryer. If you're going to dry your shirt in the dryer, make sure the settings are set to air dry or tumble dry low before you start. If you can dry your shirts naturally without using a dryer, hang, lie flat, dry flat, or line-dry them in a clean, cool, moderate-temperature environment.

4. Iron your shirt inside out with low heat and a tea towel in between

Use low heat settings on the iron while ironing shirts to prevent burning, shrinking, or otherwise damaging the fabric.

The washing of tumblers can be done by hand or in the dishwasher, but there are some crucial dos and don'ts for each. Let's go over all the actions you need to follow to thoroughly clean your tumbler.

1. Separate all parts

Start by detaching the lid from the tumbler whether you're hand-washing or dishwashing. You must disassemble any other parts, if any, as well. 

It's crucial to separate the parts so that each tumbler part gets exposed to water and soap.

2. When rinsing, open and close every part.

In the same way, when it's time to rinse, you'll need to open and close all the parts. Gunk tends to build up around openings, where it's harder to clean, so pay extra attention to these spots. 

If you decide to wash your tumbler in the dishwasher, leave the lid open so that water can get into the openings.

3. Deep clean your tumbler.

Tumbler lids are an ideal environment for muck to accumulate and bacteria to thrive. They might require a little more care than the rest of your tumbler.

Allow the lid to soak in warm, soapy water for about 10 minutes to release anything that may be on it. After soaking, give it a good scrub and a rinse. 

4. Allow to dry completely

Allow your stainless steel tumbler and its parts to completely dry after the dishwasher cycle or after you're done rinsing. Bacteria will be more prone to develop in a damp tumbler.

5. Cleaning methods that are NOT suitable for cleaning tumblers.

• Do NOT use bleach: Your stainless steel tumbler contains chromium oxide, which bleach degrades. Your tumbler will eventually rust without chromium oxide, which is what gives the steel its stainless appearance.

• Do NOT use a metal brush or steel wool: Your tumbler will get scratched up with abrasive metals, which will draw pollutants that are challenging to remove.

• Do NOT microwave your tumbler: Stainless steel, the material used to make tumblers, should never be microwaved. Metals can seriously harm your device by reflecting microwaves back at the microwave.

Each of our products has a specific size chart that you can find in the Description on the product page. 

Please also be noted that the size charts might have slightly different than other size charts you found somewhere else, but only the size chart on our product page can be seen as official.