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Refund Policy

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at support@giftago.co and we’ll make it right!

1. CANCELLATIONS

We can give you a refund unconditionally if you cancel your purchase within 6 hours. Every cancellation request which is raised later than 6 hours from the purchasing time will not be accepted.

However, please be well-informed that if you cancel order, 30% of your total order value should be charged for the cancellation because we need to pay for management, processing, and transaction fee on Paypal/Stripe.

2. CHANGE ORDER INFORMATION POLICY

If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the information.
Please be noted that: we can only change your order information within 12 hours. You, the customer will void any replacements or refunds if correct shipment information isn't provided within 12 hours.
Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

3. REFUND & REPLACEMENT POLICY

Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.

Also please be informed that placing an order means that you accept all the terms mentioned below:

At this time we do not offer Return in any case, we just offer replacement. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

  • Significantly different from the description or the preview shown to you;
  • Damaged due to the fault of our factory or the carrier;
  • Not what you ordered;

Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)

    NOTE:
    • We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
    • We typically DO NOT accept refunds or replacement due to customer's mistakes such as:
      • Incorrect selection of sizes, designs, colors, etc.
      • Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly the same as the preview on our website)
        So please review your order carefully before you check out to ensure your order is correct.

    Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.

    To file a claim, please send us an email to support@giftago.co and include the following information (this is a must):

    • Order number
    • Video/ photo of the defective product
      • If your claim is in regards to a printing error, please include photographs of the error.
      • If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
      • If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
    • Full delivery address
    • Contact telephone number

    Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).