Shipping policy

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Delivery time = processing time + shipping time

Every Giftago item is personalized and made to order. Production takes 2 to 5 business days, then your order ships. Shipping times are estimates: holidays, customs and weather can add delays, and during peak season (November to December) please allow extra time.

Destination	Estimated shipping time (after processing)
United States	8-20 business days (Standard) 7-14 business days (Express)
Canada, Europe	15-40 business days
Australia, New Zealand	15-45 business days
Mexico, Central & South America	20-60 business days
Asia	20-40 business days

Ordering for a holiday? See our Christmas 2026 order cut-off dates.

Shipping fees

Shipping is calculated at checkout from your destination and the total weight of your order. Starting rates:

Destination	Starting rate
United States	Protected Shipping from $6.99 Express & Protected Shipping from $14.99
Canada	$7.99
United Kingdom	from $8.99
Australia	from $6.99
Rest of the world	from $14.99

US Protected Shipping covers loss and damage in transit.

Important

• Please double-check your shipping address at checkout. We are not responsible for packages that cannot be delivered because the address was missing, incomplete or incorrect.
• Made a mistake in your address? Email support@giftago.co within 12 hours of ordering and we will correct it.
• Each order ships to one address. To send gifts to several people, place a separate order for each address.
• We cannot ship to military zones.

Tracking your order

Once your order ships, you will receive a tracking number by email. You can also check your order status on our Track Your Order page.

Questions about shipping? Email us at support@giftago.co.